Return & Refund Policy

Overview

At Healthy Food, we prepare our meals fresh to order using high-quality ingredients. Due to the perishable nature of our products, we do not accept returns or exchanges once an order has been prepared or delivered.

We always aim to provide you with fresh, high-quality meals and a smooth delivery experience. If there is an issue with your order, please contact us as soon as possible so we can help resolve it.

Non-Returnable Items

Due to food safety and hygiene regulations, the following items cannot be returned or exchanged:

• Freshly prepared meals and food products.
• Opened or partially consumed meals.
• Orders that have been properly prepared and delivered as requested.
• Any food item returned after delivery.

We recommend checking your order as soon as you receive it.

Damaged or Incorrect Orders

If you receive:

• The wrong meal or item.
• A missing item from your order.
• An order that arrived damaged.
• A meal that does not match what you ordered.

Please contact us immediately after receiving your order and provide your order details. Where necessary, we may ask for photos of the received order to help us investigate the issue.

If the issue is confirmed to be on our side, we will provide an appropriate solution, which may include replacing the affected item or issuing a refund for it.

Refunds

If your refund request is approved, the refund will be processed through the original payment method whenever applicable.

For cash-on-delivery orders, our team will contact you to arrange the appropriate refund method.

Please note that the time required for a refund to appear in your account may vary depending on your bank or payment provider.

Cancellation Policy

Because our meals are prepared fresh specifically for each order, cancellation requests must be made before the order enters the preparation process.

Once your order has been prepared, we may not be able to cancel or refund it.

For cancellation requests, please contact us as soon as possible at:

01278566000

Delivery Issues

If you are unavailable to receive your order at the agreed delivery time, additional delivery arrangements may be required.

Since our meals are freshly prepared and time-sensitive, please make sure that the delivery address and contact number provided with your order are correct and that someone is available to receive the order.

Order Information

Customers are responsible for providing accurate:

• Name
• Phone number
• Delivery address
• Order details

Healthy Food is not responsible for delivery issues resulting from incorrect or incomplete information provided by the customer.

Need Help?

If you have any questions or concerns regarding your order, refund, or delivery, please contact our customer service team:

📞 01278566000

We’re always happy to help and make sure you have the best experience with Healthy Food.